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Do you sell single images?

Yes, we provide single image sales, but our subscription plans offer a cost effective way to access images at affordable prices. For pricing information, click here.

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Why was I automatically logged out when my colleague logged in? That never happened before...

Imagins has updated our website security of both of our Standard and Enhanced Licensing agreements. It reads as follows:

"You agree that you will not share your username and password combination. Your Imagins username and password are to be used only by you. Each person that desires to access the Imagins site must have his/her own username and password and must purchase a subscription. You may use your subscription on ONE COMPUTER at any one time. If any two users on two separate computers are using the same username and password, we reserve the right to terminate that subscriber's account without refund or prior notice. We reserve the right to monitor accounts and institute mechanical or other means to stop users from sharing their login information."

In accordance to these terms, whenever another person logs in with the same username and password combination, the first user is automatically logged off to notify him or her that someone else is using his or her account. This was put in place as an added security measure to protect our customers from fraudulent use of their account.

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What is the difference between a Standard License and an Enhanced License?

There are many differences between the Standard License and the Enhanced License. The links below will help to answer your specific questions regarding these two licenses.

Click here for a grid that compares the two licenses.

Click here for the actual text of a Standard License.

Click here for the actual text of an Enhanced License.

Click here to see all of our subscription plans and prices.

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The system won't charge my credit card. Is there something wrong?

If the system is not accepting your credit card, please verify all of the information that was entered, including the credit card number, expiration date, and cvv (security) code. If your credit card is still being declined please contact the company that issued your card for more information. Also, we are happy to assist by processing the charge with you on the phone. You can call us at 060 197 9423 or, if outside the France +33 601 979 423.

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Can you contact the photographer and research a particular image for me?

We provide detailed descriptions of each image on our site. All of our images are royalty-free and non-exclusive; therefore we do not contact photographers or research images for our clients. We apologize for the inconvenience.

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What is an editorial image?

Editorial images are images that have not been released for commercial use. We do not provide the service of researching and/or obtaining any needed additional releases. Imagins makes no representations or warranties whatsoever with respect to the use of names, trademarks, logos, uniforms, registered or copyrighted designs or works of art depicted in any Image. You must satisfy yourself that all necessary rights, consents or permissions as may be required for reproduction of any image have been secured by you. Please review the license carefully.

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Can my account be activated without you receiving the actual wire transfer? And why does it take so long?

We do not activate customer accounts until our bank has actually received the wired funds. Wire transfers can take from 5 -10 business days, depending on the location and particular bank that is sending the wired funds. Imagins checks our bank accounts for newly deposited wires every day.

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How do I print a receipt?

You can find all of your receipts in your account by following these steps:
  1. Login to your account
  2. Scroll to “Purchase History” to view all of your receipts
  3. Choose the transaction in question and print it from your computer

If you require further assistance with finding a receipt, please contact Imagins Support.

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